ABOUT US
A History of Dulwich Helpline
Structure and Staff
Vision and Values
A HISTORY OF DULWICH HELPLINE 1993-2009
May 1993
• Dulwich Helpline started by members of St Barnabas and Dulwich United Reformed churches.
1994
• We have 40 volunteers, who provide practical help such as shopping, transport, gardening and small DIY jobs and regular visiting to isolated older people in the community. All coordinated by volunteer duty officers from a small room in Dulwich United Reformed Church.
1996
• First paid worker appointed funded by Southwark Joint Consultative Committee. Helpline moves to larger offices in Lordship Lane, East Dulwich.
1997
• Hydrotherapy sessions for users with arthritis are run on a weekly basis. As a result of the success of this venture, we start to run more regular activity sessions.
1998
• Now 2 part-time workers appointed to co-ordinate requests for practical help and befriending, plus office administration. Activity Group co-ordinator funded through Southwark Council.
• We move again, to Kingswood House, on the Kingswood Estate.
1999
• Successful 3-year Funding obtained from the National Lottery Charities Board (now the "Big Lottery") to develop the Helpline’s befriending scheme.
1999-2002
• Southwark funds a joint project with Time and Talents in Rotherhithe to run regular outings to places of interest and to produce a brochure listing activities for older people in Southwark.
2002
• We start a hospital visiting and supported discharge scheme, with funding from Southwark Social Services and Southwark Primary Care Trust.
• Appointment of a dedicated volunteer recruitment and training worker, funded by the "Big Lottery", and a new project to promote services on the Kingswood Estate.
2003
• We move back to East Dulwich to larger offices.
• We receive a Southwark Civic Award, "Community Service Group of the Year".
2004
• Full time administrator appointed to help with an increasing work load.
• We incorporate as a Registered Charity (no 1105923) and a company limited by guarantee (no 5189161).
2005 - present
• Based at Dulwich Hospital, with 8 staff working full or part time. (4.5 FTE)
• We build on our work with local schools and now offer inter-generational programmes, including two computer groups based at local schools.
• We work in partnership with other local organisations, specifically sheltered housing schemes, a local museum and Dulwich Picture Gallery.
• There are over 350 people receiving our services, and we offer over 20 different groups.
• Our activities are supported by over 180 volunteers, ranging in age from 16 to 80+, drawn from Dulwich, and surrounding areas.
Dulwich Helpline Structure and Staff
Staff Team and Contact Details
Our main number is – 020 8299 2623 (T/F)
Email – info@dulwich-helpline.org.uk
|
Barbara
Scott Director |
020 8299 1061 | barbara@dulwich-helpline.org.uk |
| Sandra
Arnold Project Co-ordinator |
020 8299 0011 | sandra@dulwich-helpline.org.uk |
| Sue
Yeomans Project Co-ordinator |
020 8299 2888 | sue@dulwich-helpline.org.uk |
|
Bethany Rockcliffe Project Co-ordinator |
020 8299 4430 | bethany@dulwich-helpline.org.uk |
|
Caroline Dunmall Administrator |
020 8299 2623 | caroline@dulwich-helpline.org.uk |
|
Jean Hedden Volunteer recruitment and training |
020 8299 4594 | jean@dulwich-helpline.org.uk |
|
Jackie Barber Kingswood Estate worker |
Please use main contact details | |
Trustees
• Ted Salmon (Chair)
• Katherine St. John-Brooks (Vice Chair)
• Myra Chapman (Treasurer)
• Michael Merrifield (Secretary)
• Edmund Kaye
• Pat Smith
• Kirsty Gould
• Linda Craig
• Aro Nylander
• Pat Cox
VISION STATEMENT
An enrichment of the local community in which older people feel
respected, safe and a part of the life going on around them; a
community which recognises that older people can make a valuable
contribution and where people of all ages are enabled to get to
know and help one another.
MISSION STATEMENT
To improve the quality of life and help to prevent physical and
mental deterioration of older isolated people in south Southwark
by running volunteer projects designed to combat loneliness and
provide emotional and practical support, and enable older people
to continue to live in their own homes.
CORE VALUES
• A sense of community in which people have a genuine desire to
help each other through neighbourliness and friendship and where
local people support each other
• The promotion of volunteering in its broadest sense, which
encompasses the ideas of mutual support and the value of
enriching one’s own life through giving to others
• Respect for the dignity and independence of older people
• Compassion and professionalism, quality and equality in the
delivery of services and in the support offered to users,
volunteers and the staff team
• Working in partnership with other statutory agencies,
voluntary and community organisations